But Your outline should contain all

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Here's what you need to consider before the interview. Preparing your questions You can't just walk away Fabricate the interview. It's important to prepare a basic outline of the interview and the main questions you want to ask. This will keep you from going off topic too much or discussing details that are irrelevant to the case study. This doesn't mean these are the only questions you can ask. the questions you need to get the information you want.


To determine which questions you need to include here, you need to deutschland phone number consider the objectives of the case study and how you will use it. The strategy you decided on previously should serve as a guide when planning your interview .A case study typically shows how a customer used your product or service to solve a problem. So you could list your problems in chronological order: Pre-purchase situation: What was the problem or problem? How were they solved? What was the outcome? Buying experience: What made a customer choose your product or service? What were the criteria for selecting a solution? What was the decision-making process.




Their user/customer experience: What results did they see? Their relationship with the customer service/success team How? If you feel that your client is uncomfortable being interviewed, it might be a good idea to send them questions ahead of time. This gives them time to prepare a response and avoids any possible unpleasant surprises. Case studies are also a way to get insights from your clients into your A great way to give quotes that praise your product or service, which you can then use on your website. But if you want them to sound natural, sometimes you have to give your customers a little help.